Claude for tourism and hospitality
Operators, accommodation providers and hospitality businesses write constantly: listings, itineraries, replies to guests and staff rosters.
- Share of NZ employees
- 9.2%about 226,000 people, Feb 2025
- Highest local share
- 64%Hanmer Springs, Canterbury
- Highest region
- 16%West Coast, 2,350 employees
Where we start
Operators, accommodation providers and hospitality businesses write constantly: listings, itineraries, replies to guests and staff rosters. Claude speeds up the writing and keeps the voice consistent.
Guest communication
A Project with your policies, FAQs and tone produces replies to booking questions and reviews that sound like you.
Itineraries and trade material
Turn your product notes into itineraries, trade sheets and translated summaries for inbound agents.
Staff training material
Turn service standards and food safety rules into short training guides for seasonal staff.
Take care: Double-check prices, times and safety information in anything guests will rely on.
Where the jobs are
Tourism and hospitality accounts for 9.2% of paid employees in New Zealand. These are the towns and regions where its share is highest. Towns need at least 400 employees to be ranked.
Towns with the highest share of jobs in tourism and hospitality
| Town | Chart | Share | NZ |
|---|---|---|---|
| Hanmer Springs | 64.3% | 9.2% | |
| Paihia | 52.9% | 9.2% | |
| Te Ānau | 43.0% | 9.2% | |
| Ngongotahā | 42.5% | 9.2% | |
| Waihī Beach-Bowentown | 41.7% | 9.2% | |
| Twizel | 36.9% | 9.2% | |
| Ōhakune | 31.7% | 9.2% | |
| Raglan | 30.7% | 9.2% | |
| Queenstown | 29.7% | 9.2% | |
| Arrowtown | 29.3% | 9.2% |
Share of paid employees at business locations in the town. The tick marks the national share.
Source: Stats NZ, Business Demography Statistics, February 2020 and 2025.
By region
| Region | Chart | Share | NZ |
|---|---|---|---|
| West Coast | 15.6% | 9.2% | |
| Otago | 14.4% | 9.2% | |
| Nelson | 11.9% | 9.2% | |
| Tasman | 10.1% | 9.2% | |
| Bay of Plenty | 9.5% | 9.2% | |
| Waikato | 9.2% | 9.2% | |
| Canterbury | 9.1% | 9.2% | |
| Southland | 9.1% | 9.2% | |
| Wellington | 9.0% | 9.2% | |
| Northland | 9.0% | 9.2% | |
| Auckland | 8.8% | 9.2% | |
| Taranaki | 8.7% | 9.2% | |
| Marlborough | 8.6% | 9.2% | |
| Manawatū-Whanganui | 7.7% | 9.2% | |
| Hawke's Bay | 7.3% | 9.2% | |
| Gisborne | 6.6% | 9.2% |
Source: Stats NZ, Business Demography Statistics, February 2020 and 2025.
Courses
1Introductory
Claude foundations workshop
A hands-on start for everyone on the team: good prompts, Projects, files and artifacts, using your own work as the examples.
2Organisation
Claude team rollout
Moving from a few enthusiasts to a whole team: plan choice, Projects structure, usage guidelines, connectors and champions.
3Advanced
Claude Code and MCP for developers
For developers and technical teams: agentic coding with Claude Code, project memory, building MCP servers and the Claude API.
Other industries
Questions
Is Claude safe to use in tourism and hospitality?
With the right plan and rules, yes for most tasks. Double-check prices, times and safety information in anything guests will rely on.
Can training use our own tourism and hospitality examples?
Yes. We ask for a few real, non-sensitive examples beforehand, or anonymised versions, and build the exercises around them.
Train your tourism and hospitality team
- You tell us about the teamSize, where you are, the documents people work with, and what you would like to change.
- We suggest a course and formatBy email, with a few questions about the tasks and documents you want to train on.
- People practise on real workOn-site or remote. Everyone leaves with Claude set up for tasks they do every week.
- In person
- Remote
- Half-day workshop
- Full-day workshop
- Team rollout
Independent training by TheColab. Not affiliated with Anthropic.
Enquire
Tell us about your team. We reply by email with a suggested course and format.